上海欢乐谷

上海

英文版

2024年06月22日 周六

今日营运时间

9:00 ~ 21:30

关注官方微信
优惠购票

首页 - 游客服务 - 游园须知

游园须知

欢迎您来到上海欢乐谷游玩,我们一直致力于为游客提供安全舒适的游玩环境,为了您和他人的安全,
营造良好的旅游氛围,我们特别提醒您仔细阅读《游园须知》。

服务说明

  • 01
    欢乐谷主题公园实行一票制,园内机动游乐项目及娱乐表演(特殊时期举行的特殊场次除外)均无须另外付费。蹦极、卡丁车、游戏摊位等联合经营项目需单独付费,具体收费标准以现场公告为准。
  • 02
    欢乐谷每张门票使用一次,出园后如需再次入园,须重新购票。
  • 03
    电瓶车、单人/双人游园电动车及游船等代步工具需另外付费。
  • 04
    水上项目的雨衣及鞋套需另付费购买。
  • 05
    卡丁车、密室逃脱、射击、蹦极、滑索、冰雪世界、欢乐大玩家、萌宠庄园有奖游戏等需另外付费。
  • 06
    谷木游龙、绝顶雄风项目设有高速数码摄影镜头,购买照片需另外付费;所有存储于电脑中的拍摄照片将于次日删除。

服务设施

  • 01
    游客服务中心:提供游乐设施、娱乐活动等咨询服务。协助处理游客在乐园遇到的问题,也提供失物查询服务。位于上海欢乐谷检票口北侧。
  • 02
    咨询电话:4006688022。投诉电话:021-67666315。
  • 03
    寄存处:提供物品寄存服务(收费),位于检票口北侧。
  • 04
    医务室:位于飓风湾区暴风之旅项目旁边,如您在园区游玩深感不适,请到医务室诊。电话:021-67666120
  • 05
    卫生间:卫生间设置于乐园各处,并设有残障人士优先使用的特殊设施。
  • 06
    爱心妈咪小屋:上海欢乐谷园外广场游客休息室、园内欢乐海洋主题区海洋奇幻馆内设有爱心妈咪小屋,为备孕期、怀孕期和哺乳期的女性游客提供私密、卫生、舒适、安全的休息和哺乳场所。
  • 07
    婴儿车、轮椅服务:乐园提供婴儿车、轮椅服务,婴儿车需另外收取费用,请至检票口寄存处办理手续。

游园须知

  • 01
    上海欢乐谷实行“—票通玩制”,游客可自行选择体验游乐设备、观看娱乐表演(特殊时期举行的专项活动除外)。每张门票限使用一次,出园后如需再次入园,须重新购票。We implement "Universal Ticket System" in Shanghai Happy Valley, which means guests could choose any ride to play, watch any entertainment show (excl. special events held in special periods). Each ticket could only be used for once, and guests shall repurchase a new ticket if they leave the Park and enter the Park again.
  • 02
    电瓶车、老爷车、单人/双人游园电动车及游船等代步工具需另外付费。水上项目的雨衣、鞋套及欢乐大玩家有奖游戏需另外付费。Electromobiles, bubble cars, electric tandem bikes or electric boats are required to be charged additionally. Raincoats, shoe covers as well as lottery games are required to be charged additionally.
  • 03
    下列物品谢绝携带入园:无人机、动态平衡车、食物、饮料、宠物(特证的导盲犬除外)、氢气球、风筝、烧烤器具、滚轮鞋、滑板、电动车、儿童脚踏车、自行车、小型手推车或任何装有轮辘的运送用具(婴儿车及轮椅除外)、共享婴儿车、共享雨伞等物品。The following items cannot be brought into the Park:UAV、self-balancing scooter、food, beverage, pets (excl. certified guide dog), hydrogen balloons, kites, barbecue utensils, roller shoes,scooters, electromobile, child's bicycle, small handcarts, or any other conveyance with wheels (excl. baby carriage, wheelchairs), sharing strollers, or sharing umbrella.
  • 04
    公园内严禁以下活动:(1)未经本公园许可,在园内销售、展示任何物品或服务;(2)派发印刷品;(3)未经允许的活动、游行、演说、集会等;(4)商业用途的摄影和录像(如有相关商业需求,请与上海欢乐谷市场部联系);(5)任何妨碍乐园运营或破坏乐园设施的行为。 The following activities are not allowed without our permission:(1) To sale or display any objects or service;(2) To distribute any printed matter;3) To initiate any activity, demonstration, speech, or assembly;4) To take photography and video recording for commercial purposes ( Please kindly contact the Marketing Department to meet the demand for business);(5) To engage in any unsafe act or other acts that may impede the operation of the Park or any associated facility.
  • 05
    身高1.4米(含1.4米)以下的儿童、身高1.4米以上未成年人及65周岁(含65周岁)以上老人须由具有安全监护能力的成人陪同,请勿让儿童、老人离开您的视线。 Guests under the height of 1.4 meters (incl. 1.4 meters), teenagers above 1.4 meters or adults over the age of 65 (incl. 65 years old) shall be accompanied by a adult with custodial ability. Please kindly keep an eye on your kid, and your senior family members.
  • 06
    园内部分项目不适合高血压、心脏病、颈椎腰椎背部疾病患者、孕妇、酒醉者乘坐;有上述病情或症状者,请自行确认并选择其他适合项目,否则,如导致不良后果,乐园不承担任何责任;园区项目现场均有游玩须知/要求,并设置了身高限制,请遵从现场公告及工作人员的引导。Some rides are not suitable for guests with hypertension, heart disease, cervical and lumbar back diseases, pregnant women or drunken people. The guests with above disease or symptom are required to play other proper rides, or the Park will not bear any responsibility for any adverse consequences.Notification, requirements and height restriction are set before each project, and guests shall follow on-site bulletin and staff’s guide.
  • 07
    乐园倡导文明游玩,游客排队等待体验项目或观看表演时请勿插队或做出其他危险行为,每一位入场者均须排队,所有项目禁止一人排队多人参与。项目停止运行及乐园闭园时间将至时,依据现场情况,有可能提前终止项目排队等候或入场,敬请谅解。We advocate civilized behavior in the Park. Guests are not allowed to cut the queue or do dangerous act when playing rides or watching show.Each entry shall queue for herself or himself, for the behavior of one queuing for-multiple-guest-participation is not allowed in the Park. We hope guests understand that we may stop them queuing or waiting for admission when the project or the Park is about to close.
  • 08
    为了保证游客安全,禁止游客携带劣质雨衣乘坐激流勇进、峡谷漂流、航海战舰等水上游乐项目。Guests are not allowed to play Shoot the Chute, Rapid River, Battleship with poor raincoats for the purpose of their safety.
  • 09
    乐园为公共场所,请您在游玩期间注意自身安全,保管好随身财物,请勿将贵重物品或行李放置在您视线范围外的地方或留在婴儿车及储物柜中,以防丢失,对于因游客自身的疏忽或过失所引起的事故,乐园及其相关公司将不予负责。The Park is a public place. Please pay attention to your own safety and take good care of your personal belongings. Please keep an eye on your valuable belongings and luggage, instead of leaving them in the stroler or lockers. The Park and its related companies will not be responsible for accidents caused by the negligence or negligence of guests.
  • 10
    因项目检修或暴雨、雷电、台风等恶劣天气因素,我园可能会在无法预先通知的情况下,延迟、暂停开放园内游乐设施或取消园内表演活动,具体请以现场公告为准。We would delay, suspend or cancel ride operation or show in the Park without pre- notification due to ride maintenance, extreme weather like rainstorm, lightning, typhoon and other bad weather. Please refer to the on site announcement for details.
  • 11
    谷木游龙、绝顶雄风、蓝月飞车、矿山历险、旋转摇摆伞、大摆锤、激流勇进项目设有高速数码摄影镜头,购买照片需另外付费,所有存储于电脑中的拍摄照片将于次日删除。 Guests are welcome to purchase their photos, for high speed digital camera lens are used to take guests' image on the project of Fireball Roller Coaster, Diving Coaster, Mega- Lite, Mine Train Coaster, Wave Swinger, Gyro Swing, and Shoot the Chute. All photos stored in the computer will be deleted next day.
  • 12
    对于做出违法、无礼及危害他人等行为的游客,公园有权谢绝其游玩项目或要求离园。We reserve the right to deny admission to any person, or to require a person already admitted, to leave the Park immediately, for his or her illegal offensive or disruptive behavior.
  • 13
    游客入园视为认可本乐园相关规定。Your entry into the Park constitutes your consent to the relevant provisions of the Park.

游园贴士

为了您的安全,我们特别提醒您园内部分项目不适合高血压、心脏病、颈椎腰椎背部疾病患者、孕妇、酒醉者乘坐;有上述病情或症状者,请自行确认并选择其他适合项目,否则,如导致不良后果,乐园不承担任何责任;园区项目现场均有游玩须知/要求,并设置了身高限制,请遵从现场公告及工作人员的引导。

项目适合身高成人陪同项目适合身高成人陪同
谷木游龙1.3m—2m1.3m-1.4m天地双雄1.4m以上----
欢乐风火轮1.3m-1.95m1.3m-1.4m梦幻陀螺1.2m以上----
旋转木马1.2m以上1.2m以下欢乐对对碰1.2m以上1.2m-1.4m
摇摆伞1.2m以上----异度空间1.3m以上----
能量风暴1.45m—1.9m----大摆锤1.2m-2m----
绝顶雄风1.32m以上----尖峰时刻1.2m以上----
飞旋驼峰1.2m以上1.2m-1.4m蓝月飞车1.4m-1.96m----
丛林抢险暂停开放----肯配古塔暂停开放----
大洋历险1.2m以上1.2m-1.3m峡谷漂流1.2m以上1.2m-1.4m
航海战舰暂停开放----水上飞艇1m以上1m-1.3m
海洋一号1.4m以下0.9m以下海岸蚁兵队1.1m以上1.1m-1.4m
年龄不满10周岁
海洋之星1.1m以上----疯狂精灵1.05m以上1.05m-1.4m
水母一家亲暂停开放----北极探险1.1m以上----
浪花飞舞暂停开放----潜水袋鼠1.05m以上1.05m-1.2m
七彩漩涡1.2m以上1.2m以下小飞鱼1.0m以上6岁以下
珊瑚影剧院--------海洋新干线1.05m以上1.05m以下
跳跳蛙0.9m-1.4m----小小百慕达0.9m—1.2m----
泡泡大战1.4m以上1.4m以下矿山历险1.2m-1.95m1.2m-1.3m
金银岛1.1m以上1.1m以下激流勇进1.3m以上1.3m-1.4m
魔幻剧场暂停开放----海星剧场--------
骑警训练营1.2m以上----完美风暴1.4m-1.95m----
神奇草帽1.45m以上(含)----极速旋风1.2m以上----
暴风之旅1.1m以上1.1m-1.4m夜伴歌声19261.3m以上----
大力神1.2m以上----奇境:穿越北纬30°1.1m以上1.1m—1.4m
海样年华1.1m-1.9m1.1m-1.4m四维影院--------
饼干警署特训营6岁—12岁----


掌握上海欢乐谷最新玩乐情报!